Fundamentals of Hospitality Management (Session 2- Effective Communication)

Description

The New Hampshire Lodging & Restaurant Association understands there is a continuing need for educational opportunities for today’s hospitality employees to further their skills and knowledge. We created the “Fundamentals of Hospitality Management” certificate. The cost to attend is $299 for all three sessions. To receive a Certificate of Participation, all three sessions must be attended. Classes may not be purchased individually.

Effective Communication | Session Two
- Understand how to effectively communicate as a supervisor
- Learn to communicate with tact and diplomacy
- Gain technique for giving constructive feedback without deflating morale

Session Three: Confidently Handle Conflict- April 13